Rooms and Rates Attentions Reservation Information Special Treat
    ☆Check-in time 15:00. Please check in according to the hotel’s stipulations. If you fail to process the procedures for check-in within due time, please contact the hotel on the phone for keeping your reservation in advance, or the hotel will cancel your booking and won’t return you any refund. The hotel has the right to make the room available for other waiting travelers.

    ☆After you finish booking the room on the phone, the booking personnel will provide you with “Booking Confirmation Letter” via FAX or E-mail, in order to protect the right of booking. Please confirm and return the letter within the specified time limit; if you go past the time limit, your reservation will be canceled, and we will not notify you otherwise.

    ☆You must pay a deposit for your reservation— 50% of the total amount for weekday/busy day, 100% of the total amount for holiday, and 100% of the total amount for Chinese New Year. You must pay the deposit within three days after your booking (including the day of reservation booking), or your reservation will be canceled automatically.

    ☆Booking with Accommodation Coupon: Please use it according to the user guide specified on the Accommodation Coupon.

    ☆Procedures for cancelling reservations in general situations:
    ※If the reservation is canceled by the traveler on the check-in day, the total amount of accommodation fees will be deducted.
    ※If the reservation is canceled by the traveler on the day before the check-in day, the total amount of 50% accommodation fees will be deducted.
    ※If the reservation is canceled by the traveler in the period from the 2nd day to the 20th day before the check-in day, the total amount of 30% accommodation fees will be deducted.
    ※If the reservation is canceled by the traveler prior to the 21st day before the check-in day, the total amount of 10% accommodation fees will be deducted.

    ☆Such stipulations for cancelling reservations are in accordance with the stipulations in related regulations declared by Consumer Protection Commission, Executive Yuan.

    ☆Procedures for cancelling reservations due to irresistible factors:
    If any irresistible factor happens, such as interrupted traffic due to any natural disaster or the land typhoon warning announced by Central Weather Bureau and so on (The deciding principle is based on the situation proclaimed by the government in the county/city where the hotel’s location is.), we can accept reservation postponement or cancellation. For postponement, the deposit will be reserved for usage within 6 months. For refund, if the cancellation needs to be processed via credit card, we will deduct the credit card processing fee (5%) and the postage, and then refund the remaining amount of money. For those who book reservations via wire transfer or ATM transfer, we will deduct the processing fee (NTD.$1000_), and then refund the remaining amount of money. Please pardon us for such inconvenience.

    ☆Attentions of Online Booking:
    After confirming your on-line booking, if you need to change your accommodation date, please change your accommodation date directly by contacting the internet company. No service of changing accommodation date manually or on-line is provided on the locality of the hotel.
    For those who have accommodation coupons obtained from travel fairs, please book your reservations on the phone; do NOT book your rooms on the internet.

    ☆Discount for group reservation,: Please contact operation office.
    Taipei : 02-2571-3877 Kaohsiung: 07-3418-322
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